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Shipping Policy

 SHIPPING

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information.

How fast is the shipping & fulfillment?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most orders take anywhere from 1 to 3 days to arrive. 

In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 1 business days.

We ship FedEx.

How much is the shipping?

We offer a free shipping for orders over $99. For orders under $99, a flat rate $12.

Do you ship internationally?

Schaf only ships to the United States and Canada at this time! Please sign up for our mailing list to be notified when we come to your city. 

What if my order is lost in the mail?

For packages lost in transit, all lost in mail claims must be submitted to info@schafskincare.com no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with FedEx to try locating the lost order.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will not take responsibility and reship that order. In that case, any replacements would have to be at your expense.

My order shows it's been returned to sender, what is going on?! 

If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed are returned to us.

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

PAYMENT

I forgot to use a discount code on my order 

We understand that these things can happen. The good news is that we can credit you. Just contact us and let us know.

How do I enter a discount code? 

To get claim your discount, you have to hit the "Checkout" button and the discount code section will show beneath your ordered item 

How do I cancel my order? 

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Why was my order cancelled? 

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. Please contact us.

 

Trying to reach us?

If you have any question or need support about an order or our products, send us an email at info@schafskincare.com

You can also reach us at 416.821.8441

 

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